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Precious Metal FAQs
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Diamonds FAQs
- Adaezze Ndira Jewellery Diamond FAQs
- Can I create a design using two or more different metals?
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- What makes a "certified diamond" different from a "non-certified diamond"?
- Where do diamonds come from?
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Gemstone FAQs
- Can my worn or damaged stone be restored to its original beauty?
- Do gems exist in New Zealand?
- Do I have to pay customs duty and tax if I have my items shipped?
- Does 14 carat gold is more durable and has a richer hue than 18 carat gold.
- From the mines to the shops, how does a diamond get there?
- How do I pay for my desired purchase?
- What distinguishes precious gemstones from semi-precious ones?
- What happens if the size of my new jewellery is incorrect?
- What is a gemstone?
- What kind of guarantee is there on your jewelry?
- What stones does Adaezze Ndira use in its jewellery?
- Would a sapphire be OK to wear every day?
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Jewellery Shipping FAQs
- Can I add items to my existing order ?
- Do I have to pay any additional taxes or duties?
- Do you allow International Order Returns?
- How do I pay for my desired purchase?
- How do i return a Jewellery Product?
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- Shipping Policy
- Where all do you ship?
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Payments FAQs
- Can I add items to my existing order ?
- Do I have to pay any additional taxes or duties?
- Do you allow International Order Returns?
- How do I apply a voucher code?
- How do I pay on the website?
- How do I track my order?
- How long does it typically take for me to get my order?
- How to measure you ring size?
- Is transit Insurance included with my shipment?
- Return Policy
- Where all do you ship?
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Orders FAQs
- Can I add items to my existing order ?
- Custom-made products
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- Do you allow International Order Returns?
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- How do I cancel an Jewellery order?
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- How do I proceed when creating an order?
- How do i return a Jewellery Product?
- How do I track my order?
- How much is the shipping / postage?
- How to measure you ring size?
- Is transit Insurance included with my shipment?
- Products not eligible for return or exchange?
- Return Policy
- Shipping Policy
- What if I receive a damaged product?
- Where all do you ship?
- Will you refund the money if I return my Jewellery?
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Products not eligible for return or exchange?
PostedJune 23, 2023
UpdatedJune 23, 2023
ByAdmin
Products that are Vintage and made to order or have undergone any type of modification
Products purchased during a sale or offer period are not eligible for exchange or return for international orders.
Coins and objects made of silver are not eligible for exchange or return.
Any item that exhibits wear or has been altered, resized (by a jeweler other than Adaezze Ndira Jewellery), damaged, or otherwise altered is not eligible for acceptance.
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