What can we help you with?
-
Precious Metal FAQs
-
Diamonds FAQs
- Adaezze Ndira Jewellery Diamond FAQs
- Can I create a design using two or more different metals?
- Do you use titanium or steel?
- From the mines to the shops, how does a diamond get there?
- How do I keep my jewellery clean?
- How do I pay for my desired purchase?
- Is a diamond a good investment?
- What are the 4C’s?
- What does "Ideal Cut" mean?
- What gold and carat should I select for my wedding band?
- What is a diamond?
- What kind of hallmarks does Adaezze Ndira Jewellery use?
- What makes a "certified diamond" different from a "non-certified diamond"?
- Where do diamonds come from?
-
Gemstone FAQs
- Can my worn or damaged stone be restored to its original beauty?
- Do gems exist in New Zealand?
- Do I have to pay customs duty and tax if I have my items shipped?
- Does 14 carat gold is more durable and has a richer hue than 18 carat gold.
- From the mines to the shops, how does a diamond get there?
- How do I pay for my desired purchase?
- What distinguishes precious gemstones from semi-precious ones?
- What happens if the size of my new jewellery is incorrect?
- What is a gemstone?
- What kind of guarantee is there on your jewelry?
- What stones does Adaezze Ndira use in its jewellery?
- Would a sapphire be OK to wear every day?
-
Jewellery Shipping FAQs
- Can I add items to my existing order ?
- Do I have to pay any additional taxes or duties?
- Do you allow International Order Returns?
- How do I pay for my desired purchase?
- How do i return a Jewellery Product?
- How do I track my order?
- How long does it typically take for me to get my order?
- How much is the shipping / postage?
- Is transit Insurance included with my shipment?
- Shipping Policy
- Where all do you ship?
-
Payments FAQs
- Can I add items to my existing order ?
- Do I have to pay any additional taxes or duties?
- Do you allow International Order Returns?
- How do I apply a voucher code?
- How do I pay on the website?
- How do I track my order?
- How long does it typically take for me to get my order?
- How to measure you ring size?
- Is transit Insurance included with my shipment?
- Return Policy
- Where all do you ship?
-
Orders FAQs
- Can I add items to my existing order ?
- Custom-made products
- Do I have to pay any additional taxes or duties?
- Do you allow International Order Returns?
- How do I apply a voucher code?
- How do I cancel an Jewellery order?
- How do I pay on the website?
- How do I proceed when creating an order?
- How do i return a Jewellery Product?
- How do I track my order?
- How much is the shipping / postage?
- How to measure you ring size?
- Is transit Insurance included with my shipment?
- Products not eligible for return or exchange?
- Return Policy
- Shipping Policy
- What if I receive a damaged product?
- Where all do you ship?
- Will you refund the money if I return my Jewellery?
- Show Remaining Articles (4) Collapse Articles
< All Topics
Print
Do you allow International Order Returns?
PostedJune 23, 2023
UpdatedJune 23, 2023
ByAdmin
Orders that were shipped to international destinations are not eligible for refunds or exchanges since the shipping costs are too high. The only exception is if you receive jewellery that is broken.Although we take great care to package our products safely, if your order arrives damaged, please send us a photo of the broken item through email or WhatsApp within 12 hours of receiving it. Without an unpacking photo or video supplied within 12 hours of receiving the package, no claim for damage or a missing product will be honored. When we get the damaged item from you, if the product is proven to be defective or wrong, we will send a replacement. Return shipping costs are the responsibility of the client.
Table of Contents
