What can we help you with?
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Precious Metal FAQs
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Diamonds FAQs
- Adaezze Ndira Jewellery Diamond FAQs
- Can I create a design using two or more different metals?
- Do you use titanium or steel?
- From the mines to the shops, how does a diamond get there?
- How do I keep my jewellery clean?
- How do I pay for my desired purchase?
- Is a diamond a good investment?
- What are the 4C’s?
- What does "Ideal Cut" mean?
- What gold and carat should I select for my wedding band?
- What is a diamond?
- What kind of hallmarks does Adaezze Ndira Jewellery use?
- What makes a "certified diamond" different from a "non-certified diamond"?
- Where do diamonds come from?
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Gemstone FAQs
- Can my worn or damaged stone be restored to its original beauty?
- Do gems exist in New Zealand?
- Do I have to pay customs duty and tax if I have my items shipped?
- Does 14 carat gold is more durable and has a richer hue than 18 carat gold.
- From the mines to the shops, how does a diamond get there?
- How do I pay for my desired purchase?
- What distinguishes precious gemstones from semi-precious ones?
- What happens if the size of my new jewellery is incorrect?
- What is a gemstone?
- What kind of guarantee is there on your jewelry?
- What stones does Adaezze Ndira use in its jewellery?
- Would a sapphire be OK to wear every day?
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Jewellery Shipping FAQs
- Can I add items to my existing order ?
- Do I have to pay any additional taxes or duties?
- Do you allow International Order Returns?
- How do I pay for my desired purchase?
- How do i return a Jewellery Product?
- How do I track my order?
- How long does it typically take for me to get my order?
- How much is the shipping / postage?
- Is transit Insurance included with my shipment?
- Shipping Policy
- Where all do you ship?
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Payments FAQs
- Can I add items to my existing order ?
- Do I have to pay any additional taxes or duties?
- Do you allow International Order Returns?
- How do I apply a voucher code?
- How do I pay on the website?
- How do I track my order?
- How long does it typically take for me to get my order?
- How to measure you ring size?
- Is transit Insurance included with my shipment?
- Return Policy
- Where all do you ship?
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Orders FAQs
- Can I add items to my existing order ?
- Custom-made products
- Do I have to pay any additional taxes or duties?
- Do you allow International Order Returns?
- How do I apply a voucher code?
- How do I cancel an Jewellery order?
- How do I pay on the website?
- How do I proceed when creating an order?
- How do i return a Jewellery Product?
- How do I track my order?
- How much is the shipping / postage?
- How to measure you ring size?
- Is transit Insurance included with my shipment?
- Products not eligible for return or exchange?
- Return Policy
- Shipping Policy
- What if I receive a damaged product?
- Where all do you ship?
- Will you refund the money if I return my Jewellery?
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Will you refund the money if I return my Jewellery?
PostedJune 23, 2023
UpdatedJune 23, 2023
ByAdmin
No, we only provide store credit, which can be applied to future purchases. All sales are final; WE DO NOT OFFER REFUNDS. We do not permit the exchange of jewelry for silver coins or other objects, but you may exchange any item of jewelry for one of a different design.
Silver goods and coins cannot be returned or exchanged.
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